Index of Formats
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PRE-ASSIGNED QUEUES
H/PAQ
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QPB*
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DISPLAY THE LIST OF PROGRAMMATIC QUEUES
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UTC
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UNABLE TO CONTACT
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LMT
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LEFT MESSAGE TO CALL BACK
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0
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URGENT
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1
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GENERAL
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1*CPD
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PAST DATE QUICK
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2
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SEATING REPLIES
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3
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SYNCHRONISATION ADVICE
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4
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Not yet assigned
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5
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Not yet assigned
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6
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Not yet assigned
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7
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RQR FOLLOWUP (Awaiting vendor Locator)
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8
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TOD FOLLOWUP (not yet in use)
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9
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TICKET REVIEW TAW (BFs with TAW)
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10
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TICKET REVIEW TAU (BFs with TAU)
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11
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FARES
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12
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REVIEW BOOKING FILE
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13
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Not yet assigned
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14
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AUTO TKT REJECT (BFs rejected from queue 10 following queue ticketing)
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15
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GROUPS ADVICE (Group booking advice)
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16
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VENDOR REMARKS (incoming from airlines)
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17
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WAITLIST KL (BFs with KL status except group bookings)
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18
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URGENT KK (BFs with KK within 14 days)
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19
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GENERAL KK (BFs with KK outside 14 days)
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20
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UNABLE US UU (BFs with UU, US status)
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21
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UNABLE TO CONFIRM (BFs with UC, UN, NO status)
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22
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TIME CHANGED (BFs with TK, TL status)
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23
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HX NOTIFICATION (BFs with HX status)
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24
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AUX SERVICE ADVICE (BFs with service responses from hotel, car vendors etc.)
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25
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SERVICE INFO ADVICE (BFs with SSR status changes)
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Note: The remaining 74 queues (26 through 99) may be assigned for your office needs. Keep a list of these pre-assigned queues by each CRT. Those queues not assigned above have yet to be named by the Galileo system.
QUEUE COUNT
Booking File Queue Count
H/BFQC
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QCA
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Count all queues
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QCA/AH3
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Count all queues for branch AH3
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QCA*50
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Count all queues with more than 50 BFs
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QCA/AH3*50
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Count all queues for branch AH3 with more than 50 BFs
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QCB
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Count queues 0 and 1
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QCB/GL2
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Count queues 0 and 1 for branch GL2
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QCB/37
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Count Q37 (total number of BFs on that queue and all categories)
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| QCT/37 |
Count Q37 (number of BFs on that main queue only, with names) |
| QCTA/37 |
Count Q37 (total number of BFs on that queue and all categories, plus a breakdown of Associations with names) |
| QCDA/37 |
Count Q37 (total number of BFs on that queue and all categories plus a breakdown of Associations) |
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QCB/GL2/15
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Count Q15 for branch GL2
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QCB/6+12+25
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Count Q6, Q12 and Q25
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QCT/6+12+25
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Count Q6, Q12 and Q25 (with names)
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QCB/GL5/19+GL1/7
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Count Q19 for branch GL5 and Q7 for branch GL1
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| QCTA/ALL |
Display a complete count for all queues, categories and date ranges within your pseudo city |
| QCT/37*CDM*D1 |
Count Q37, category DM, Date Range 1 |
| QCT/GL5/27*CBA*D4 |
Count Q27, category BA, Date Range 4 for branch GL5 |
General Message Queue Count
H/GMQC
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QCM
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Count general message queue
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QCM/1AJ
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Count general message queue for branch 1AJ
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QCM/1AJ+GL2+T4R
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Count general message queue for multiple branches
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Supervisory Message Queue Count
H/SMQC
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QCS
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Count messages in supervisory queue
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QCS/JZ7
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Count Supervisor message queue for branch JZ7
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QUEUE ACTIVITY SUMMARY
H/QAS
| QA/ALL |
Display queue activity summary for all main queues |
| QA/EA7/ALL |
Display queue activity summary for all main queues for branch EA7 |
| QA/60*CTS*D1 |
Display queue activity summary for Q60, category TS, date range 1 |
| QA/8+9+49*CCT+53 |
Display queue activity summary for multiple queues |
| QAT/60 |
Display queue activity summary for Q60 and associated categories and date ranges |
WORKING A QUEUE
Sign in, Work and Exit a Booking File Queue
H/BFQ
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Q
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Sign in to queue 0 or 1
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Q/18F
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Sign in to queue 0 or 1 of branch 18F
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Q/27
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Sign in to queue 27
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| Q/37*CDM |
Sign in to Q37 category DM |
| Q/37*CBA*D3 |
Sign in to Q37, category BA, date range 3 |
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Q/18F/27
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Sign in to queue 27 of branch 18F
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Q+*IA
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Sign in to urgent queue displaying air segments only
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Q/78+*P
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Sign in to queue 78 displaying phone field only
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Q/GL2/78+*IA.NP
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Sign in to queue 78 at branch GL2, displaying air segments and notepad
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| Q/99+*RL-123XYZ |
Sign in to Q99 and display specified record locator |
| Q/99*CDL+*RL-123XYZ |
Sign in to Q99, category DL and display specified record locator |
| Q/GK5/77+*RL-123XYZ |
Sign in to Q77 at branch GK5 and display specified record locator |
| Q/GK5/77*CDL*D2+*RL-123XYZ |
Sign in to Q77, category DL, date range 2 at branch GK5 and display specified record locator |
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I
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Return BF to bottom of queue
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QR
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Remove BF from queue
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QFREE/B/78
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Remove all BFs from queue 78 - second level authorisers and above only; only valid for non-preassigned queues (queues 26 to 99)
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| QP |
Move back 1 in the queue (Queue Previous) |
| QPI |
Ignore current BF and move back 1 in the queue |
| QW |
List all queues where current BF resides (Queue Where) |
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QX
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Sign out of queue
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QX+E
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Sign out of queue and end transaction on BF
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QX+I
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Sign out of queue and ignore BF
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QX+QEB/43
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Sign out of queue and place BF on queue 43
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LQI
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Ignore BF placed on queue by a list entry
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LQR
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Remove all BFs placed on a queue by a list entry
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| QENDON |
Activate end of queue marker |
| QENDOFF |
Deactivate end of queue marker |
Sign in, Work and Exit a General Message Queue
H/MESS
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QM
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Sign into general message queue
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QM/7Y6
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Sign into general message queue at branch 7Y6
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QM/7XY–LST
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Display last message in message queue for branch 7XY
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QM–7
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Display specific message 7 from the message queue
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Q*
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Redisplay message
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QRM
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Remove message from general message queue
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QEMI
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Place general message at bottom of queue
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QEMI/YP7
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Place general message at bottom of queue at branch YP7
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QX+QRM
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Sign out of general message queue and remove message
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QX+QEMI
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Sign out of message queue and place message at bottom of queue
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QEM
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Send message to general message queue
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QEM/3B7
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Send message to general message queue at branch 3B7
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Q*I
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Redisplay a General or Supervisory message and ignore any modifications to message
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Q*P
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Redisplay a General or Supervisory message with any modifications to message
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QM–LST
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Display last message in message queue
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Sign in, Work and Exit a Supervisory Message Queue
H/WQSM
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QT
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Designate CRT as supervisory CRT for UMSG (only 1 CRT permitted)
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QN
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Cancel supervisory status
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QS
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Sign in to supervisory queue
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QS/7Y6
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Sign in to supervisory message queue at branch 7Y6
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QRS
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Remove supervisory message
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QESI
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Place supervisory message at bottom of queue
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QESI/GL2
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Place supervisory message at bottom of branch GL2 queue
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QES or
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Send message to supervisor queue
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QES/GL2
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Send message to supervisory queue at branch GL2
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Note: The following entries may only be made by second level authorisers and above: QT, QN, QS, QS/7Y6, QRS
PLACING ON QUEUE
Placing a Booking File on Queue
H/BFQP
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QEB
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Place BF on own queue 1
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QEB/35
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Place BF on own queue 35
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| QEB/42*CAB*D4 |
Place BF on Q42, category AB, date range 4 |
| QEB/42*CAB+40*CSR*D2 |
Place BF on Q42 category AB and on Q40 category SR, date range 2 |
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QEB/3RB
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Place BF on queue 1 at branch 3RB
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QEB/3RB/35
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Place BF on queue 35 at branch 3RB
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QEB/ABC/35/Y
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Place BF on queue 35 at consolidator agency (queuing city ABC) and permit ownership of BF to be taken over
Note: The CONS field of the AAT shows the queuing city.
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QEB/1V/HN1/14
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Place a BF on queue 14 at Apollo agency HN1
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QEB/35+40
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Place BF on own queues 35 and 40
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QEB/7WV/42+78
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Place BF on queues 42 and 78 at branch 7WV
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QEB/P
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Place BF on queue 1 of NDC city in first phone field
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QEB/P/27
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Place BF on queue 27 of city in first phone field
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QEB/Q
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Place BF on queue 1 of the city which owns the BF
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QEB/43+GA1/50
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Place BF on own queue 43 and branch GA1 queue 50
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QEB/XX2/43+EA1/50
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Place BF on queue 43 at branch XX2 and on queue 50 at EA1
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| QEB/XX2/43*CTR+EA1/50 *CDM*D2 |
Place BF on Q43 category TR at branch XX2 and on Q50 category DM date range 2 at branch EA1 |
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QEB/1V/RH7/30+JK8/29
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Place a BF on queue 30 at Apollo agency RH7 and on queue 29 at Galileo agency JK8
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Procedure to send a Supervisory or General Message
H/BFSG
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1.
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Type message in notepad
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Example:
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NP. CONTACT TOUR OPERATOR RE 24 MAR–SMITH+
NP. TOUR CANCELLED. GA1–JUDY
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2.
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Send message, by entering QES or QES/GL2, to place on supervisory queue
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or |
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2.
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Send message, by entering QEM or QEM/GL2, to place on general message queue
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Left Message to Call Back (LMCB or LMT) Queue
H/LMCB
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QCL
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Count Left Message to Call Back queue
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QCL/1AJ
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Count Left Message to Call Back queue for branch 1AJ
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QLMCB
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Place BF on Left Message to Call Back queue
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QLMCB*WILL CALL PM
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Place BF on Left Message to Call Back queue with text
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Unable to Contact (UTC) Queue
H/UTC
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QCU
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Count BFs on Unable to Contact queue
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QCU/GL2
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Count BFs on Unable to Contact queue for branch GL2
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QUTC
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Place BF on Unable To Contact queue
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QUTC*TRY AFTER 6PM
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Place BF on Unable To Contact queue with text
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QI/15
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Set Unable To Contact time (second level authoriser)
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Note: For UTC queue, BF will return to the same queue after 180 minutes unless otherwise specified.
BOOKING FILE INSTRUCTIONS
H/BFI
| QY* |
Display a list of Booking File Instructions |
| QY*12+23+61-66 |
Display specific BF instructions, or a range of BF Instructions |
| QEB/67@9 |
Queue BF to Q67 and insert BF Instruction no.9 |
| QEB/67 |
Queue BF to Q67 and delete any BF instructions |
QUEUE MONITORING
Booking File Queue Monitoring
H/BFQM
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QIN
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Determine queue you are working in and count number of people working that queue
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QINC/10
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Count number of people working a specific queue
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QINC/ALL
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Count number of people signed into all queues
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QINC/GL5/1
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Count number of people working specific branch queue
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QINC/GL5/ALL
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Count number of people signed into all queues at branch GL5
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Booking File Queue Display Control
H/BFDC
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QDB/GL2/46/S
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Change BF queue 46 to single record display for branch GL2
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QDB/GL2/46/A or QDB/GL2/46
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Change BF queue 46 to automatic display sequence for branch GL2
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QDB/70/S
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Change BF queue 70 to single record display sequence for own branch
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QDB/70/A or QDB/70
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Change BF queue 70 to automatic display sequence for own branch
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Message Queue Display Control
H/QDM
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QDM/S
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Change the general message queue to single message display for own branch
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QDM/GL2/S
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Change the general message queue to single message display for branch GL2
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QDM/A or QDM
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Change the general message queue to automatic display sequence for own branch
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QDM/GL2/A or QDM/GL2
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Change the general message queue to automatic display sequence for branch GL2
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QUEUE NAME HEADERS
Queue Prefatory Instructions
H/QDM
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QDM/S
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Change the general message queue to single message display for own branch
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QDM/GL2/S
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Change the general message queue to single message display for branch GL2
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QDM/A or QDM
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Change the general message queue to automatic display sequence for own branch
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QDM/GL2/A or QDM/GL2
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Change the general message queue to automatic display sequence for branch GL2
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Adding Category and/or Date Range Titles
(only secondary authorizers can make these entries)
H/QTCD
| QDQT |
Display fill-in format for adding queue titles |
| QDQT/37 |
Display fill-in format for adding category and date range titles for Q37 |
Rules for Adding Queue titles
* Queue titles are optional, not mandatory
* Queue titles can have a maximum of 20 characters :- alpha, numeric, blanks or special characters
Rules for Adding Categories and/or Date Range titles
* Category and Date Range titles are optional, not mandatory
* Category titles can have a maximum of 12 characters :- alpha, numeric, blanks or special characters
* Date Range titles can have a maximum of 6 characters (as above)
Activate/Deactivate Queues and Categories
H/QAB
(The following entries are for second level authorisers and above only)
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QAB/28/ON
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Activate queue number 28 of own branch
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QAB/GL2/28/ON
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Activate queue number 28 of branch GL2
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QAB/28/OFF
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Deactivate queue number 28 of own branch
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QAB/GL2/28/OFF
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Deactivate queue number 28 of branch GL2
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| QDCA/37*CDM |
Activate category DM in Q37 |
| QDCA/37*CDM+CGB+CBA +CLH+C17+C99 |
Activate up to 10 categories for a single queue in one entry |
| QDCA/37*C1-20 |
Activate up to 100 numeric categories ( in sequence) for a single queue in one entry |
| QDCA/44*CTS*D1 |
Activate category TS and date range 1 for Q44 |
| QDCA/44*CTS*D1+CBA*D2-4 |
Up to 10 categories and 4 date ranges can be associated in one entry. Separate with a + |
| All categories and date ranges associated to a queue are deactivated when that queue is deactivated. The queue must be empty of Booking Files. |
| QDCX/37*CDM |
Deactivate category DM in Q37 |
| QDCX/37*CDM+CGB+CBA +CLH+C17+C99 |
Deactivate up to 10 categories for a single queue in one entry |
| QDCX/37*C1-20 |
Deactivate up to 100 numeric categories ( in sequence) for a single queue in one entry |
| QDCX/37*CDM+C17*C50-65 |
Deactivate alpha/numeric and ranges of categories in one entry |
MOVING QUEUES
H/BFQX
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QB29/47
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Move all BFs from queue 29 to queue 47
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QB29/GL3/35
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Move all BFs from queue 29 to branch GL3 queue 35
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QB26/41–999
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Move 999 BFs from queue 26 to queue 41
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QB45/GL3/33–450
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Move 450 BFs from queue 45 to branch GL3 queue 33
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| QB29/37*COT |
Move all BFs from Q29 to Q37 category OT |
| QB29*CHH/37*COT*D1 |
Move all BFs from Q29 category HH to Q37 category OT date range 1 |
Note: The maximum number of BFs to be moved is 999. To move more, multiple entries are required. (Queues 26 to 99 only)
QUEUE FORWARDING
H/QF
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QF/45+32
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Forward BFs from Q45 to Q32
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QF/45+EA7/50*CMW*D2
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Forward BFs from Q45 to Q50 category MW date range 2 of branch EA7
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QFX/45
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Cancel queue forwarding for Q45
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QFSTAT
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Display queue forward status
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| QFHIST |
Display queue forward history |
QUEUE SORT
H/QSOR
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QSORT99/98
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Sort all items from the first specified BF queue of own city, to the second specified BF queue of own city in date order of the first active BF segment
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QSORT99/XX1/98
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Sort all items from the first specified BF queue of own city, to the second specified BF queue of the specified destination city in date order of the first active BF segment
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QSORTID*99/KM/98
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Sort all items from the specified BF queue of own city, to the second specified BF queue of the own city by specific agency sign-on ID in date order of the first active BF segment
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QSORTID*99/KM/98+RWD/92+ JMP/91+MJP/90
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Sort all items from the specified BF queues of own city, to the specified BF queues of the own city by specific agency sign-on IDs in date order of the first active BF segment
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| QSORTID99/98*CCC |
Sort all items from the first specified BF queues of own city, to the second specified BF queues of own city by specific in date order of the first active BF segment for queue category CC |
| QSORTID99/98*CCC*D1 |
Sort all items from the first specified BF queues of own city, to the second specified BF queues of own city by specific in date order of the first active BF segment for queue category CC date range 1 |
LIST NAMES IN QUEUE
H/QLD
| QLD/39 |
List all names in Q39 |
| QLD/1AA1/39*CAR*D3 |
list all names in Q39 category AR date range 3 for branch 1AA1 |
| QLD/39-@ |
List all PDQ names in Q39 |
Note : Must be out of queue to make the above entries
QUEUE PRINT
Booking File Queue Printing
H/QPR
(Max. queue length is 385 BF prints on itinerary printer.)
|
QPRINT/B/48
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Print all BFs on Q48
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| QPRINT/B/48*CGG |
Print all BFs on Q48 category GG |
| QPRINT/B/48*CGG*D2 |
Print all BFs on Q48 category GG date range 2 |
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QPRINT/B/GL3/55
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Print all BFs on branch GL3 queue 55
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QPRINT/B/22*H
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Print all BFs on Q22 with history
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QPRINT/B/19*1/50
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Print BFs by range
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QPRINT/B/19*1/50*H
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Print BFs by range with history
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QPRINT/B/53*1/50*N.I+*H
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Print BFs by range with name and itinerary plus history
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Message Queue Printing
H/MQP
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QPRINT/M
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Print all items on general message queue
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QPRINT/M/GL2
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Print all items on branch GL2 general message queue
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QPRINT/S
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Print all items on supervisory message queue
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QPRINT/S/XX1
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Print all items on supervisory message queue for branch XX1
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Stop Queue Printing
H/SQP
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QPRINT/STOP
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Stop print function
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Printability
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P–
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With most of the Queue inputs described above, the response can be output to a printer rather than the screen by preceding the input with P–
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Example:
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P–QCA
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Queue Count for all queues, send output is to printer
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