EMD-S Fact Sheet
Airline Name	Singapore Airlines (SQ)
Implementation Date	04DEC 2013 & 11DEC 2013			DEPO:1Jun16
Description of fee	RFIC	RFISC	Method	Group	EMD type	ICW	Refund	Void	Exchange
Rebooking Fee*See note	D	993	Manual SVC	N/A	EMD-S	Y	N	Y	N
Deposits Down Payments	D	997	Manual SVC	N/A	EMD-S	N	N	Y	N
Miscellaneous Service Fee	D	A22	Manual SVC	N/A	EMD-S	Y	N	Y	N
Payment for Tour Group (DEPO) *See note	D	03E	Manual SVC	N/A	EMD-S	N	N	Y	N
Hotel Accommodation (SQ Stopover Holidays)	B	0BO	Manual SVC	N/A	EMD-S	Y	Y	Y	Y
Prepaid Voucher (PTA)	D	0BK	Manual SVC	N/A	EMD-S	N	Y	Y	Y
Refundable Balance - REFUNDABLE BALANCES	D	996	Auto-generated	N/A	EMD-S	Y	Y	Y	N
Notes:
For 0SVC segment placement in all PNRs:
1a. For Hotel Accommodation (0BO): sell HTL segment, by inserting after air segment arriving in SIN.
1b. The associated SVC segment must follow the HTL segment in the PNR (in red below).
1c. Ensure the hotel check-in date is entered in the SVC element (in blue below).
1d. An EMD must be issued for each hotel segment.
1. SQ    1 Q  01NOV HKGSIN HK1  0800   1150  O*       E FR
2. HTL SQ HK1  SIN 01NOV-OUT03NOVSSH/SGLB/1402/BREAKFAST
3. SVC SQ HI1  SIN 01NOV-B/0BO/HOTEL ACCOMMODATION/NM-1JONES/
ADAMMR/6182901075033C1/300.00/AUD
4. SQ  211 Q  03NOV SINSYD HK1  0940   2035  O*       E SU
2. For all other SVCs, enter SVC date relating to the segment which the EMD is issued for:
1. SQ  212 Y  14JAN SYDSIN HK1  0740   1245  O*       E TU
2. SVC SQ HI1  SIN 14JAN-D/993/PENALTY FEE/NM-1ALLEN/STEPHANIE
/6182901075070C1/100.00/AUD
3. SQ  231 Y  29JAN SINSYD HK1  0045   1140  O*       E WE
SVCs requiring endorsements (note: endorsement maximum characters = 123):
1. For Hotel Accommodation (0BO): include reason for booking in endorsement box:
1G: >EMDI/SM3/IC6182901949001/ER3 NTS AT CARLTON HOTEL – SGLB – SSH CONF 123456 – IN 27JAN OUT 01FEB/FS
1V: >EMDI/SM3/IC6182901949001/ER3 NTS AT CARLTON HOTEL – SGLB – SSH CONF 123456 – IN 27JAN OUT 01FEB/FS
1P: >EMDI|SM3|IC6182901949001|ER3 NTS AT CARLTON HOTEL – SGLB – SSH CONF 123456 – IN 27JAN OUT 01FEB
1P SMARTPOINT: >EMDI#SM3#IC6182901949001#ER3 NTS AT CARLTON HOTEL – SGLB – SSH CONF 123456 – IN 27JAN OUT 01FEB
2. For Miscellaneous Service Fee (A22): include service in endorsement box:
1G: >EMDI/SM3/FS/IC6182901949001/ERCURBSIDE CHECK-IN SERVICE
1V: >EMDI/SM3/FS/IC6182901949001/ERCURBSIDE CHECK-IN SERVICE
1P: >EMDI|SM3|IC6182901949001|ERCURBSIDE CHECK-IN SERVICE
1P SMARTPOINT: >EMDI#SM3#IC6182901949001#ERCURBSIDE CHECK-IN SERVICE
3. For  Deposit (997): include group info and itinerary in endorsement box:
1G: >EMDI/SM3/FS/ERSINGAPORE BUSINESS ASSOC. MEETING – 50 PSGRS – SQ231Y02DECSINSYD SQ242S08DECSYDSIN
1V: >EMDI/SM3/FS/ERSINGAPORE BUSINESS ASSOC. MEETING – 50 PSGRS – SQ231Y02DECSINSYD SQ242S08DECSYDSIN
1P: >EMDI|SM3|ERSINGAPORE BUSINESS ASSOC. MEETING – 50 PSGRS – SQ231Y02DECSINSYD SQ242S08DECSYDSIN
1P SMARTPOINT: >EMDI#SM3#ERSINGAPORE BUSINESS ASSOC. MEETING – 50 PSGRS – SQ231Y02DECSINSYD SQ242S08DECSYDSIN
4. For  Prepaid voucher (0BK): besides adding SVC segment, there are 2 additional steps for SQ PTA EMD's:
1. Add vendor remark (1G) or SSR (1V/1P) with fare and tax breakdown:
1G: V.ASQ*FARE AUD777.00 TAX 55.00AU 27.18WY 144.20YQ 25.00YR FEE 100.00 TOTL1128.38
1V: @:3SSROTHSSQNN1 FARE AUD777.00 TAX 55.00AU 27.18WY 144.20YQ 25.00YR FEE 100.00 TOTL1128.38
1P: 3SSROTHSSQNN1 FARE AUD777.00 TAX 55.00AU 27.18WY 144.20YQ 25.00YR FEE 100.00 TOTL1128.38
2. Issue EMD including the flight itinerary and fare/total tax/fee in the endorsement box with exact commission amount claimed:
1G: >EMDI/SM3/ERPTA – SQ231Y02DECSINSYD SQ242S08DECSYDSIN 777.00 251.38 100.00/FS/ZA38.24
1V: >EMDI/SM3/ERPTA – SQ231Y02DECSINSYD SQ242S08DECSYDSIN 777.00 251.38 100.00/FS/Z$38.24
1P: >EMDI|SM3|ERPTA – SQ231Y02DECSINSYD SQ242S08DECSYDSIN 777.00 251.38 100.00|K$38.24
1P SMARTPOINT: >EMDI#SM3#ERPTA – SQ231Y02DECSINSYD SQ242S08DECSYDSIN 777.00 251.38 100.00#K$38.24
5.For Group Deposit, SQ requires an OSI with the EMD number in the group booking file:
1P: >3OSISQ EMD6182901949001
1G: >SI.SQ*EMD 6182901949001
1V: >@:3OSISQ EMD6182901949001
6. Payment for Tour Group (DEPO) - Use the group name for the DEPO
1P: >EMDI/SM2/$CA/ERBEACH TOUR-50PSGRS-SQ305Y24JANLHRSIN SQ306T30JANSINLHR
1G: >EMDI/SM2/FS/ERBEACH TOUR-50PSGRS-SQ305Y24JANLHRSIN SQ306T30JANSINLHR
1V: >EMDI/SM2/FS/ERBEACH TOUR-50PSGRS-SQ305Y24JANLHRSIN SQ306T30JANSINLHR
The purpose is for agents to handle group travel in which payment will be made by issuing DEPO EMD-S. Etickets will be issued in Altea.
Forward the EMD-S number to the SQ ticketing staff who will assist with the group ticket issuance
Use the group name for the DEPO EMD-S
SVC segment examples:			SVC segment date
>0SVCSQEK1NRT12FEB-N1/D/993/PENALTY FEE/1000.00			EMD issuance date
>0SVCSQEK1ICN19MAR-N1/D/997/DEPOSIT/500.00
>0SVCSQEK1SYD13JAN-N2/D/A22/MISC SERVICE FEE/100.00
>0SVCSQEK1HKG04MAR-N1/D/0BK/PREPAID VOUCHER/2515.00
>0SVCSQEK1SIN31JAN-N1/B/0BO/HOTEL ACCOMMODATION/500.00			Hotel check-in date
>0SVCSQEK1LHR24JAN-NG/D/03E/DEPO/250.00
SVC segment example (Auto-generated at time of RB EMD issuance - may not be manually entered):
SVCSQHI1HKG31JAN-D/996/REFUNDABLE BALANCES/NM-1SMITH/JOHN/0379999903766C1/245.00/EUR
Note:
REBOOKING FEE (D/993)  shall include Penalty Fee and NO SHOW FEE.
SQ also use CP tax to collect Penalty Fees.  Please refer to SQ local office on the correct procedure to collect the penalty fees.